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PRIVACY POLICY

As Chompo, we prioritize the privacy of our customers and the security of their personal data. All information you share when using our website or digital platforms is processed, stored and protected in accordance with applicable legal regulations, particularly the Law No. 6698 on the Protection of Personal Data (KVKK).

This privacy policy explains how the information collected through Chompo’s website or online store is processed, for what purposes it is used, and to what extent it is shared with third parties.

1. PERSONAL DATA COLLECTED

Chompo may collect the following personal data while providing its services:

a) Identity and Contact Information

  • Name and surname
  • Email address
  • Phone number
  • Delivery and billing address

b) Transaction and Order Information

  • Information regarding the products you purchase
  • Order number, order date, payment method
  • Invoice information and tax number, if required

c) Digital Usage Data

  • IP address
  • Cookie data
  • Browser and device information
  • Browsing and transaction history on the website
  • Website login dates and referral sources

2. PURPOSES OF PROCESSING PERSONAL DATA

The collected personal data is processed for the following purposes:

  • Order and Delivery Processes: To ensure that your dog treats are shipped correctly and on time.
  • Customer Communication: To manage order status notifications, support requests and product feedback.
  • Marketing and Campaign Communication: To inform you about new products, promotions, discount codes and blog content via email or SMS, only if you have given your consent.
  • Fulfillment of Legal Obligations: Invoicing, tax and legally required retention obligations.
  • Statistics and Performance Tracking: To improve service quality through sales reporting, stock management and analysis of user behavior.
  • Food Safety Recalls: To provide direct notification in the event of a possible quality or safety issue with products.

3. PROTECTION OF DATA AND RETENTION PERIODS

  • Your personal data is deleted, destroyed or anonymized when the retention period required by legal obligations expires or when the purpose of processing no longer exists.
  • It is stored in encrypted databases and secure servers.

4. SHARING WITH THIRD PARTIES

Chompo may share your personal data with third parties in the following cases:

  • With cargo and logistics companies: To carry out product deliveries
  • With payment infrastructure providers: To securely complete your payment transactions
  • With accounting and tax consultants: To fulfill legal obligations
  • With authorized public institutions and organizations: In accordance with legal requests

Your personal data is not transferred abroad.

5. USE OF COOKIES

The Chompo website uses cookies to improve user experience, remember your preferences and perform analysis. Through cookies:

  • Your browsing information on the website,
  • Your preferences and cart activity may be recorded.

You have the right to refuse cookies or delete existing cookies through your browser settings. However, disabling the use of cookies may cause some functions to not work properly.

6. YOUR RIGHTS UNDER KVKK

Pursuant to Law No. 6698 on the Protection of Personal Data, you have the right to:

  • Learn whether your personal data is being processed,
  • Request information if it has been processed,
  • Learn whether it is being used in accordance with its purpose,
  • Request correction of incomplete or incorrectly processed data,
  • Request deletion or destruction in accordance with the legislation,
  • Be informed if it has been transferred to third parties,
  • Object to processing activities,
  • Claim compensation if you suffer damage.

To exercise these rights, you may contact us at [[email protected]].

7. CONTACT

Data Controller:
Chompo – Natural Dog Treats
SEED TARIM SANAYİ TİCARET LİMİTED ŞİRKETİ / 7580644008
Address: Menderes Mah.Karabulutlar 1 Sitesi D BLOK Barbaros Hayrettin Paşa Cad. No: 21DA D:1 Mezitli/Mersin
Email: [email protected]